Complaints and Corrections Policy
Kashaf is committed to a principle of open and transparent corrections. If a significant error or omission is identified in any published material, we correct it clearly and as quickly as possible. We also explain what was changed, why it was changed, and when the change was made.
Channels for Submitting Complaints and Review Requests
Complaints or review requests may be submitted through:
- The complaints form on the website (Form link)
- Official email: complains@……..
- Verified social media channels (WhatsApp/Telegram links)
What We Accept for Review
Kashaf will review complaints that include one or more of the following:
- Errors in information, sourcing, quotations, or links.
- New verifiable evidence that changes the understanding of the claim.
- Violations of platform principles (neutrality, privacy, copyright, safety).
- A methodological review request supported by clear arguments.
We may decline to review complaints that contain abusive language, unsupported allegations, or repeated submissions without new information.
Complaint Handling Process
- Receipt and registration of the complaint.
- Review of the evidence and methodology within the published material.
- Editorial decision:
- No change
- Update
- Partial correction
- Major correction
- Withdrawal and replacement
- Publication of the update or correction clearly within the material.
- Communication with the complainant, if contact information is available.
Types of Corrections and How We Publish Them
| Type | When It Is Used | How It Appears to Readers |
|---|---|---|
| Minor Correction | An error that does not change the overall meaning. | Corrected without a notice, or with a brief note if necessary. |
| Partial Information Correction | New information affecting details without changing the classification. | Marked as “Update/Correction” with the date of modification. |
| Major Correction | A change affecting the classification or conclusion. | A clear correction note explaining what changed, why, and the date of modification. |
| Withdrawal / Replacement | A serious error or professionally unsound material. | Removal or replacement with corrected material, along with an explanation of the reason. |
Right of Reply
If the complaint comes from a party directly concerned with the claim, they have the right to present their evidence. Their response may be included in the material if it is relevant and supported by evidence, without compromising the independence of the final conclusion.