COMPLAINTS & CORRECTIONS

Complaints & Corrections Policy

We correct clearly and as quickly as possible — and explain what changed, why, and when.

Kashaf is committed to the principle of open, honest corrections: if a substantive error or omission is found in published material, we correct it clearly and as quickly as possible, and explain what changed, why, and when.

Channels for receiving complaints and review requests

On-site form Send via the form
Official email ka****@***il.com

What do we accept for consideration?

Kashaf considers complaints according to the following criteria.

We will consider

  • an error in information, attribution, quotation, or links;
  • new, examinable evidence that changes the understanding of the claim;
  • a breach of the platform's principles (impartiality, privacy, copyright, safety);
  • a methodical review request supported by clear arguments.

We may not consider

  • complaints that contain personal abuse;
  • claims with no examinable evidence;
  • a repeat of a complaint already decided, with nothing new;
  • requests unrelated to the platform's content.

The complaint-handling cycle

  1. 1
    Receiving and logging the complaint
    You receive an acknowledgment of the request whenever a means of contact is available.
  2. 2
    Reviewing the evidence and methodology within the material
    The editorial team re-examines the sources and conclusions.
  3. 3
    A professional decision
    No change / update / partial correction / substantive correction / retraction and replacement.
  4. 4
    Publishing the update or correction clearly within the material
    The change appears together with a note on what changed and when.
  5. 5
    Contacting the complainant
    When a means of contact is available, we inform them of the outcome.

Types of correction and how we publish them

Type When it is used How it appears to the reader
Non-substantive correction An error that does not change the meaning (spelling, a link). Corrected without a note, or with a brief note when needed.
Partial information correction New information that affects the details without changing the rating. An "Update:" notice at the head of the material, with the date and a description of the change.
Substantive correction An error or new information that changes the understanding of the claim or its conclusion. A prominent correction box at the head of the material, plus an explanation of the impact on the conclusion.
Retraction and replacement The material cannot be fixed by a partial or substantive correction. The material's page is replaced with an explanation of the retraction, plus a link to the updated version.

Have a note on published material?

Get in touch — every complaint is logged and reviewed in line with this policy.

Send a complaint Editorial policy